Cookies Policy | Crownplay Casino

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet, or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website operate properly, improve performance, remember preferences, and provide information about how visitors use its pages.

Crownplay Casino may also use similar technologies, including pixels, tags, software development kits, local storage, and related tracking tools. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a distinction is required.

Some cookies are set directly by Crownplay Casino. Other cookies may be set by service providers that support website functions, security, analytics, communications, or other services. The technologies used may vary over time as our website and services develop.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be associated with information you provide to us, such as account or contact information. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why cookies matter

Some cookies are important for basic website operation. Without them, certain pages, account features, security controls, or settings may not work as intended. Other cookies are optional and help us understand website use or remember choices. You can generally control optional cookies through your browser or our cookie preference tools, where available.

Types of cookies we may use

The cookies used on a website can be grouped into several categories. The actual cookies and technologies used may depend on the pages you visit, the device you use, the services available at the time, and your selected preferences.

Strictly necessary cookies: These support essential functions such as page navigation, secure areas, session management, fraud prevention, access controls, and the operation of account-related features. They may be required for the website to function and may not be capable of being switched off through optional preference settings.
Functional cookies: These remember choices and settings, such as language, region, display preferences, or other selections made during a visit. They can make the website more convenient and consistent to use.
Performance and analytics cookies: These help us understand how visitors use the website, including which pages are visited, how users move through the site, and whether pages or features are working effectively. The information may be used to monitor performance and improve content and services.
Security and risk-management technologies: These help identify unusual activity, protect accounts and systems, reduce misuse, and support the safe operation of the website. They may assist with detecting automated activity, suspicious behaviour, or attempts to compromise security.
Advertising and measurement cookies: Where used, these may help measure campaigns, understand interactions with promotional content, and deliver or evaluate advertising that may be relevant to users. Advertising technologies may be provided by third parties and may be subject to their own privacy information and choices.
Third-party service cookies: Service providers may place cookies or use similar technologies when they provide functions such as analytics, embedded content, payment support, customer assistance, communications, security, or technical hosting. Their use of information may be governed by their own policies.

Session and persistent cookies

Session cookies are temporary. They remain on your device while your browser is open or while a particular session continues and are usually removed when the session ends. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may depend on its purpose and configuration.

Cookies may also be first-party or third-party cookies. First-party cookies are set by the website you are visiting. Third-party cookies are set by another service operating on or through the website. Crownplay Casino may use both types where appropriate for website operation, security, measurement, or other permitted purposes.

Your choices and cookie management

You may be able to manage cookies through a cookie banner, preference centre, browser settings, device settings, or controls provided by third parties. Available controls can vary between browsers and devices. If you choose to reject or delete cookies, you can still visit parts of the website, but some functions may not operate correctly or may be less personalised.

Cookie preference tools

Where a cookie preference tool is available, it may allow you to accept or refuse certain categories of optional cookies. Your choices may be stored in a preference cookie so that the website can remember them. If you clear your cookies, use a different browser, or change devices, you may need to make your choices again.

Browser controls

Most browsers allow you to view, block, delete, or restrict cookies through their settings. You may also be able to receive a notification before a cookie is stored. Browser controls are managed by the browser provider, so the steps may differ. Information about cookie management is generally available in the browser's help or privacy settings.

Mobile and device controls

Mobile devices and operating systems may provide privacy controls for advertising identifiers, app tracking, local storage, and similar technologies. These controls are managed by the device or operating system provider. Restricting these technologies may affect the availability or performance of some website or account features.

Disabling cookies does not necessarily remove information that was collected before your change. It also may not stop all collection through other technologies or settings. Where applicable, you may need to manage choices separately for each browser, device, or account.

Do not track signals

Some browsers and devices offer a Do Not Track or similar setting. Because there is no consistent industry standard for responding to these signals, the website may not respond to every signal in the same way. You can use the cookie and browser controls described above to manage available choices.

Privacy, security and changes to this policy

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, pages viewed, links selected, session information, and technical events. The information collected will depend on the technology used and your interactions with the website. We use and handle this information for purposes described in this policy and our Privacy Policy.

Crownplay Casino takes reasonable steps to protect information held in connection with the website. However, no online service, website, transmission, or storage method can be guaranteed to be completely secure. You should use appropriate security settings on your device and avoid sharing account credentials or other sensitive information with unauthorised people.

Cookies may support security and account functions, but they do not replace your responsibility to protect your device and login details. If you believe that your account or device has been accessed without permission, follow the relevant account security instructions and contact the available support channel through the website.

Third-party websites and services

The website may contain links to websites, platforms, or services operated by third parties. This Cookies Policy does not govern those third-party services. Their cookies, tracking technologies, and privacy practices are controlled by the relevant third party. You should review their information before using those services or providing information to them.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes in the website, technologies, service providers, legal requirements, or our practices. When the policy is updated, the revised version will be published on this page with an updated effective date where appropriate. Your continued use of the website after an update may be subject to the revised policy.

Questions and further information

For more information about how personal information is collected, used, stored, disclosed, and handled, please read the Crownplay Casino Privacy Policy. If you have a privacy or cookie question, use the support or contact pathway made available on the website. We will handle enquiries in accordance with applicable requirements and our published procedures.