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Responsible Gaming
Crownplay Casino holds a licence issued by the Malta Gaming Authority. Player data and financial transactions are protected with SSL encryption, and responsible gambling tools including deposit limits, loss limits, and self-exclusion are provided.
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance or other game mechanics, and past results do not predict future outcomes. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Set a budget before you begin and regard that amount as the cost of entertainment.
Only gamble with disposable income after essential costs have been covered. Do not use money set aside for rent, bills, food, education, savings or other important commitments. Avoid gambling with borrowed money, credit intended for other purposes or money needed by family members. If losing an amount would create stress or affect your daily life, that amount is not suitable for gambling.
- Set a personal spending limit before you play.
- Decide how long you will play and take regular breaks.
- Keep track of deposits, bets, wins and losses.
- Do not chase losses by increasing your stakes or playing for longer.
- Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not treat gambling as an alternative to employment, saving or financial advice.
- Never gamble on behalf of another person or allow another person to use your account.
Recognising signs of gambling harm
Gambling can become difficult to control for some people. Harm is not limited to the amount of money lost. It can affect relationships, work, study, physical health, mental wellbeing and a person’s ability to manage everyday responsibilities. Recognising concerns early can make it easier to take action.
You may wish to pause and seek support if you notice that you are gambling more often, spending more money or playing for longer than planned. Other warning signs can include feeling restless when trying to stop, repeatedly thinking about gambling, hiding gambling activity, borrowing money, selling possessions, missing bills or important commitments, or returning to win back money that has been lost.
Concern may also be present when gambling affects your mood or relationships. Feelings of guilt, anxiety, irritability or hopelessness should be taken seriously. If someone close to you has raised concerns, consider listening to them and taking a break, even if you do not believe gambling is a serious problem.
- Stop playing and take a clear break.
- Review your recent gambling activity and spending.
- Tell someone you trust what is happening.
- Use account controls or request a restriction on access where available.
- Contact a qualified gambling support service for confidential guidance.
- Seek urgent help if gambling is connected with thoughts of self-harm or immediate danger.
Tools to help you stay in control
Planning ahead can help you make decisions before emotions or the excitement of play influence your behaviour. Crownplay Casino may provide account and play-management features, subject to availability and applicable requirements. These features can help you set boundaries around deposits, spending or access. Review the options available in your account and choose settings that match your personal budget.
Budget and time limits
Use a gambling budget that is separate from money needed for everyday expenses. Consider setting a weekly or monthly amount and avoid changing it during a playing session. A time reminder can help you take breaks, but it should not replace personal judgement. When your limit is reached, stop playing rather than moving money from another account or increasing the limit.
Reality checks and account reviews
Review your activity regularly so that you have a clear view of how much time and money you are spending. Records can be useful because gambling activity may feel less significant when considered one session at a time. If the total is higher than expected, stop and reassess whether gambling remains suitable for you.
Breaks and self-exclusion
A temporary break can provide space to consider your gambling without access to play. If you want to stop gambling, ask about available self-exclusion or account-closure processes. Self-exclusion is a serious commitment and should be used for the period that best supports your decision. Do not create another account or use another person’s account during a self-exclusion period.
If you want help applying a limit, taking a break or closing an account, use the available support or account channels. Requests may require identity or account verification, and the process may depend on the relevant platform and applicable requirements. Do not assume that a request has taken effect until you receive confirmation through the appropriate channel.
Support and safer play information
You do not need to wait until gambling has caused serious harm before seeking help. In Australia, free and confidential gambling support is available through national and state or territory services. These services can provide information, counselling and practical assistance for people who gamble, as well as family members, friends and others affected by gambling.
A qualified counsellor can help you understand your gambling, prepare a spending plan, discuss ways to stop or reduce gambling and identify additional support. You may also wish to speak with your doctor or another health professional, particularly if gambling is affecting your sleep, mood, relationships or general wellbeing. Independent financial counselling may be appropriate where gambling has contributed to debt or money concerns.
- Use recognised Australian gambling-help services for confidential advice.
- Speak with a trusted family member, friend, counsellor or health professional.
- Ask your bank or payment provider about tools that may help manage gambling transactions.
- Consider professional financial counselling if gambling has affected your finances.
- If you feel unsafe or are in immediate danger, contact emergency services or an appropriate crisis support service.
Crownplay Casino provides general responsible gaming information and is not a substitute for professional medical, psychological, legal or financial advice. Gambling may not be suitable for everyone. You must meet the applicable minimum age requirement and comply with all laws and account rules that apply to you. Please read the relevant terms and conditions and use the available account controls before you play.